Office 365, Outlook Online, Open a Shared Mailbox

Offices and courses often have at least one shared mailbox for voice mail, responding to inquiries, projects, and more. Follow the steps below to open a shared mailbox in Outlook Online (Webmail).

NOTE: To open a shared mailbox in Outlook Desktop, see similar articles here.

Sign in as yourself, including Duo MFA.

Microsoft sign-in prompt

Once signed in, select user icon, top-right and choose "Open another mailbox..."

OWA menu with correct option circled

Search for the shared mailbox email address, i.e. or

Search for shared mailbox

Select the mailbox from the list and choose "Open"

OPen shared mailbox from search results

The mailbox will open in a new tab, which can be bookmarked for easy access or visited manually, i.e.

KeywordsOutlook, mailbox, email, access, account, shared, webmail, "office 365"   Doc ID121491
OwnerAllison P.GroupUI Gies College of Business
Created2022-09-21 14:53:16Updated2023-01-11 15:39:55
SitesUI Gies College of Business
Feedback  0   0