Zoom, Error 2216 in Canvas or Learn@Illinois (Moodle)

This article describes how to correct Zoom Error Code 2216 in Illinois Learning Management Systems.

If you are presented with a Zoom Error Code 2216, please follow the steps below to correct:

  1. Log in following the steps at Zoom, Logging In
  2. Navigate back to your course space in Illinois Canvas or Learn@Illinois and refresh the Zoom Meeting tool

IMPORTANT: The Zoom Meeting tool in Illinois Canvas and Learn@Illinois (Moodle) does not create Illinois Zoom accounts. Please go to https://illinois.zoom.us/ and log in to create your account prior to attempting to access the Zoom Meeting tool in Illinois Canvas or Learn@Illinois (Moodle)

Only the main Illinois Zoom tenant is connected to Illinois Canvas or Learn@Illinois (Moodle). If your Illinois Zoom account resides in the Illinois PHI Zoom tenant (illinois-phi.zoom.us) or a different tenant, please migrate your account back to the main Illinois Zoom tenant (illinois.zoom.us) before you attempt to access the Zoom meeting tool in Illinois Canvas or Learn@Illinois (Moodle).

Information on how to migrate your account can be found at: Zoom, How to Change Zoom Portals 


Keywords:
Instructor, email, invalid, code, error, 2216 
Doc ID:
120817
Owned by:
zoom G. in University of Illinois Technology Services
Created:
2022-08-22
Updated:
2026-10-14
Sites:
University of Illinois Technology Services