Multi-Factor Authentication, Microsoft Authenticator Prompt not allowing use of Duo

When logging in to my account, I receive a Microsoft Authenticator Prompt and not a Duo prompt. How can I use my Duo Mobile App instead?

The Duo MFA Method will be decommissioned by the end of 2026.  Please install Microsoft Authenticator or another Microsoft MFA method. Multifactor Authentication, Enrollment, Microsoft Authenticator

Microsoft Authenticator sign in request screen, select I cannot use method.Selection of Authentication Type, select Duo in this screen.

If you see the screen below, you will need to select Cancel.  This will direct you to a screen that tells you, "We couldn't sign you in", here you will select "Sign in another way".  This will direct you to the sign in like the options above so that you can select Duo Mobile App. 

Passkey sign in request, please select Cancel.We couldn't sign you in screen, select Sign in another way.


Keywords:
Duo, Microsoft Authenticator App, Login 
Doc ID:
162195
Owned by:
Identity and Access Management G. in University of Illinois Technology Services
Created:
2026-06-24
Updated:
2026-09-25
Sites:
University of Illinois Technology Services