Collaboration, Communication, and Dependability

Performance indicators may include skills such as:

• Active Listening: Demonstrates a commitment to truly understanding others by actively listening, asking questions for clarification, and providing feedback to ensure clear comprehension.
• Clear and Concise Communication: Effectively shares relevant information, resources, and feedback with team members to facilitate their work and decision-making. Articulates thoughts, ideas, and information clearly and concisely, adapting communication style to the audience and choosing appropriate channels for effective message delivery.
• Cohesion: Fosters a positive working environment. Effectively addresses disagreements and conflicts, striving to find mutually beneficial solutions while maintaining respect and professionalism.
• Judgment: Acts with integrity and earns the trust of colleagues through reliability.
• Reliability and Attendance: Fulfills commitments and adapts to changes in priorities while maintaining a high level of productivity. Consistently present for work as scheduled and follows appropriate procedures for requesting time off. Reliably present for important projects, tasks, and events.

Empowerment, Initiative, and Job Knowledge

Performance indicators may include skills such as:

• Adaptability: Readily adjusts to changing circumstances, embraces new responsibilities, and maintains a positive attitude even in challenging situations.
• Adherence to Best Practices: Actively seeks opportunities for professional development and continual learning while demonstrating knowledge of and adherence to industry best practices.
• Encouragement of Others: Encourages and supports colleagues in taking initiative and becoming more self-empowered.
• Self-Motivation: Demonstrates a strong work ethic and drive to accomplish tasks without constant supervision. Frequently takes ownership and responsibility to improve processes, solve problems, and contribute to the overall success of the organization.
• Timely and Accurate Task Completion: Tasks and projects are consistently completed within established deadlines, and deadlines are rarely missed. Consistently produces work that is free from errors, omissions, and inaccuracies.

Inclusion, Compassion, and Customer Service

Performance indicators may include skills such as:

• Conflict Resolution and Sensitivity: Resolves conflicts and disputes with sensitivity and compassion, fostering a positive and respectful resolution for all parties involved.
• Continuous Improvement: Demonstrates a customer-centric approach in all interactions. Actively seeks opportunities to enhance the customer experience, whether through process improvements or additional training.
• Embracing Diversity, Equity and Inclusion: Demonstrates an understanding of the value of diversity, equity and inclusion and actively encourages diverse perspectives, backgrounds, and experiences within the team and organization. Utilizes language and communication that is inclusive and respectful of all individuals, ensuring that no one feels marginalized or excluded.
• Empathetic Support: Supports and champions the well-being and professional growth of colleagues, creating an environment where everyone can thrive. Shows genuine empathy toward colleagues, their concerns, experiences, and needs, and demonstrating a willingness to understand and provide support.
• Customer Satisfaction: Appropriately, timely, and professionally responds to customer concerns that may include quantitative or qualitative data related to client feedback. Anticipates and meets customer needs efficiently and effectively.

Document Last Updated: February 11, 2025