To determine your computer's Windows 11 upgrade eligibility, you must first obtain the Dell Service Tag. You can find it using one of the following methods: 

Method One: Physical Sticker

Locate the Dell Service Tag sticker on the bottom of your laptop. The service tag number follows the letters ST.

Example: The Dell Service Tag is 8L2M2B3 in the image below.

Method Two: System Information

1. Click the Search icon  in your taskbar.
2. Type System in the search box and press Enter.
3. Look for the UIE-computer name, which contains the Dell Service Tag.
   
   Example: The Dell Service Tag is BCVYKM3 in the image below.
   
   

• To determine if the computer is eligible for the [Windows 11 Upgrade], visit Dell's Driver and Downloads Support page: https://www.dell.com/support/home/en-us?app=drivers
• In the Identify your product search box, enter your computer's Service Tag number.  Click Search.
  
  
• After the search completes, you will see information about your computer.
  
  
• If you see a banner indicating ineligibility, your computer cannot be upgraded to Windows 11.
• If you do not see a Windows 11 banner, your computer is eligible or already running Windows 11. For eligible Windows 10 computers, the upgrade will be available in the Software Center.

Note: If the upgrade does not appear after a day or two, please contact the [Extension IT Help Desk] for assistance.

If your computer is not eligible for the Windows 11 upgrade:

• Inform your unit’s office support staff.
• They should arrange to replace your computer with a Windows 11 machine from inventory or through the Extension Replacement Cycle (ERC).
• All ineligible computers should be data-wiped and sent to Campus Surplus.

Important:  Support for Windows 10 ends on October 14, 2025.

Any computers not upgraded to Windows 11 by that date will be disabled and removed from the Extension network.