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EWS Labs, Basic Printing Support
Specifications for the basic level of printing support provided by EWS, primarily for departmental lab printers in EWS-supported departmental labs.
Engineering IT offers basic printing support for departmentally-owned printers. The following is a concise breakdown of the service level definition and is intended to be a high-level view. For full details, please visit the Instructional Labs Printing service-level definition page.
| Specification | Description |
|---|---|
| Scope | Applies to printers used by students for the purposes of academic coursework. |
| Printer purchase | Unit purchases printer from a list of recommended models provided by Engineering IT. See this page. |
| End-of-life2 | When the printer reaches the end of its useful life, Engineering IT will provide a usage analysis at the request of the unit and provide a recommendation for replacement based on that analysis. End-of-life2 printers will be removed from the print server at the end of each semester. |
| Printer configuration | Engineering IT will connect the printer to the network and print servers, and manage the print queue. |
| Consumables | Unit will purchase and supply paper, toner, and maintenance kits. |
| Restocking | Unit will restock printer. |
| Repairs | Engineering IT will cover basic troubleshooting1. Repair is the responsibility of the unit. |
| Cost to unit | No fees are directly charged to the unit (as unit is purchasing consumables directly). |
| Cost to students | No cost to students. |
| Web Printing | Web Printing may be enabled at the unit's request, but will not be done by default. |
1 Basic troubleshooting is defined as a remote check of whether the printer is online, communicating with the print server, and if it is reporting an error state (jam, out of paper, low toner).
2 A printer is considered "end-of-life" when any of the following conditions are met:
- The printer has exceeded its manufacturer-recommended monthly page volume three times within 12 months.
- The printer has been repaired three times within 6 months AND the manufacturer warranty is expired.
- The printer has exceeded its manufacturer-recommended maximum monthly page volume by a factor of 12 (lifetime pages printed).
- The printer manufacturer no longer provides one or more of the following for the printer's model: replacement parts, services, or updated drivers.