Clearing Browser Cache and Cookies
Desktop Web Browsers
Clearing the browser cache prevents you from using old/out-of-date versions of websites and protects your personal information. It also helps running some applications better on your computer by freeing up space.
Note: Make sure you set the Time Range to the "All Time" or "Everything" options when available to clear all data. Please save any unpublished work before proceeding; you will be logged out of all sites and applications and will need to re-authenticate.
| Browser | Windows Document Link | macOS Document Link |
|---|---|---|
 Google Chrome |
Chrome (Windows) - Clearing Cache and Cookies | Chrome (Mac) - Clearing Cache and Cookies |
 Firefox |
Firefox 57+ (Windows) - Clearing Cache and Cookies | Firefox 21+ (Mac) - Clearing Cache and Cookies |
 Safari |
Safari (Windows) - Clearing Cache and Cookies | Safari 10.0.1+ (Mac) - Clearing Cache and Cookies |
 Opera |
Opera (Windows) - Clearing Cache and Cookies | Opera 28.0 (Mac) - Clearing Cache and Cookies |
 Microsoft Edge |
New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies | New Edge (Win 10, 8, 7, MacOS) - Clearing Cache and Cookies |
Mobile Web Browsers
| Operating System | Document Link |
|---|---|
 Android |
Android 15 (Vanilla Ice Cream) - Clearing Cache and Cookies on Google Chrome |
 iOS |
Safari (iOS) - Clearing Cache and Cookies |
Legacy Versions
Windows
| Browser | Document Link |
|---|---|
 Internet Explorer 9, 10, & 11 |
Internet Explorer 9, 10, and 11 (Windows) - Clearing Cache and Cookies |
 Internet Explorer 6 |
Internet Explorer 6 (Windows) - Clearing Cache and Cookies |
 Internet Explorer 7 |
Internet Explorer 7 (Windows) - Clearing Cache and Cookies |
Internet Explorer 8 |
Internet Explorer 8 (Windows) - Clearing Cache and Cookies |
 Firefox 3.5 |
Firefox 3.5 (Windows) - Clearing Cache and Cookies |
MacOS
| Browser | Document Link |
|---|---|
 Firefox 3.5 - 20 |
Firefox 3.5-20 (Mac) - Clearing Cache and Cookies |
Opera 10.50 |
[Link for document 15152 is unavailable at this time] |
 Safari 5 |
Safari 5 (Mac) - Clearing Cache and Cookies |
Safari 5.1 - 7.9 |
[Link for document 30233 is unavailable at this time] |
Safari 8.0+ |
Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies |
Website DNS (Domain Name System) Changes
DNS changes for websites can be cached separately for users on browser and machine. If the website you are trying to access has been moved to a new destination, you may need to flush your local DNS cache in addition to clearing browser cache and cookies before you can receive the updated website destination.
External instructions on how to flush your local DNS cache for Windows, Mac, and Linux can be found here. If you do not have administrative privileges on your machine, restarting the device can also effectively flush your local DNS cache.