EWS Labs, Getting locked out of EWS workstations

Password expired

Your AD password requires changing once a year. If it needs changed, you will not be able to log into any EWS workstation.

Visit https://identity.uillinois.edu/ to change your password.

Account compromised

If Technology Services (the central campus IT organization) detects that your account has been compromised, your password will be scrambled.

See this Tech Services knowledgebase article for more information: https://answers.illinois.edu/illinois/63517.

Account locked/disabled

If you've entered an incorrect password too many times within a short period while logging into any campus service, then your account will be automatically and temporarily locked. Frequently this is due to a personal device repeatedly attempting to log into your account (such as connecting to IllinoisNet on your phone or laptop) using a saved password which is incorrect or outdated. Always make sure to update or remove any saved passwords on all of your devices after changing your password.

See this Tech Services knowledgebase article for more information: https://answers.illinois.edu/illinois/48092.

Home directory over quota

See our article here for more details about the EWS storage quota and information on how to resolve potential quota issues: https://answers.uillinois.edu/illinois.engineering/85717.

* This scenario is not applicable to the Computer-Based Testing Facility (CBTF), as access to home directories is not provided.

Not enrolled in Engineering courses

Only those affiliated with The Grainger College of Engineering are authorized to log into EWS workstations.

See our article here for more details: https://answers.uillinois.edu/illinois.engineering/81698.

* This scenario is not applicable to the Computer-Based Testing Facility (CBTF).

Additional Help

If you still need help, please contact EWS support at ews@illinois.edu.