For security reasons, the University's Office of Privacy and Information Security has closed direct Remote Desktop access (port 3389) to campus from off-campus networks.
To Remote Desktop from off-campus to your on-campus Windows computer, the recommended solution is to configure your local computer to use the campus Remote Desktop Gateway. Follow the instructions below to configure the Microsoft Remote Desktop app on your local computer to use the campus Remote Desktop Gateway.
Instructions for Windows and macOS are provided. The steps will be similar for Remote Desktop apps on other operating systems, such as graphical Linux, Android and iOS, especially when using the official Microsoft Remote Desktop app for that operating system.
On a Windows operating system
example from Windows 10
1) Open the Remote Desktop app.
2) Click the "Advanced" tab, then click the "Settings..." button.
a) You may have to expand the window using the "Show Options" button.
3) Configure the settings as shown below.
a) Select the "Use these RD Gateway server settings" radio button
b) Enter "rdpgateway.illinois.edu" into the "Server name:" field
c) Check the box that says "Use my RD Gateway credentials for the remote computer
i) If you log into your on-campus computer with a local account (not sync'd with your NetID), then uncheck this box instead.
4) On the "General" tab, click the "Save" button under the "Connection Settings" section.
5) Input your username as UOFI\NetID and connect as you normally would.
On a Mac(intosh) operating system (macOS)
example from OSX 10.15.3 (Catalina)
1) Open the Microsoft Remote Desktop app.
2) Click the Gear Icon and "Preferences" button and select the "Gateway" tab.
3) Click the "+" button at the bottom of the window.
4) Configure the settings as shown below, you can then click on the User Account section to add your user account as UOFI\NetID (as shown in the next picture).
Note: These credentials are for the Remote Desktop Gateway server and must be your NetID. If you use a different account to log into the remote computer, you will enter that later.
5) Now add (or edit your existing) Desktop connection(s) and configure it to use your newly configured gateway. You can click on the pencil icon to edit an existing connection. Select the Gateway you created in "Gateway:".
6) Connect as you normally would.