EWS Labs, Printing and refund policies
This article provides information about EWS printing and refund policies, best practices for printing, and printing in Linux.
Paying for Printing
EWS printing uses Illini Cash, the campus-wide reloadable balance system that is attached to your I-Card. You may purchase Illini Cash from the PaperCut printing system at https://papercut.ics.illinois.edu. Illini Cash can be used within all computer labs across campus that participate in the Illini Cash system; for example, Engineering EWS labs and Housing/Technology Services ICS labs.
Best Practices for Printing
Requesting a Refund
Engineering IT strives to provide reliable and error-free printing services. However, we realize that some printing problems are unavoidable.
Engineering IT will refund print jobs in cases where the job did not print correctly due to our error, e.g.:
- streaks or failed jobs due to low toner
- printers that are out of paper
Engineering IT will not refund print jobs due to user error, e.g.:
- printing the wrong document
- printing to the incorrect printer
- printing to locations you do not have physical access to (make sure the lab is open!)
- garbled output from printing a .pdf file in the browser (for PDFs, especially those with complex fonts, mathematical symbols, and graphics, try printing directly from Adobe Acrobat)
To allow us to investigate and process refunds in a timely manner, all refunds must be requested within 48 hours of the failed print job.
To request a refund, follow the steps below:
- Log into PaperCut at https://papercut.ics.illinois.edu.
- Select "Recent Print Jobs" from the left-hand menu.
- Locate the print job you would like to request a refund for, and click the "request refund" button under the "status" column.
- Leave a detailed description of your refund request in the "reason for request" box. Please be specific about the problem you encountered.
- Click "send." You will receive an e-mail when your refund request has been processed by Engineering IT, which may take up to 2 business days.
Print via command line on Linux
The lpr print command allows Linux users to send print jobs from the command line. For more information about lpr, run man lpr at the command line. Print PDFs from within Adobe Acrobat Reader instead of the command line.
To send a text (.txt) or PostScript (.ps) file to a printer from a Linux workstation, enter the following command:
lpr -P printer_name file_name
To override the default double sided printing option:
lpr -o sides=one-sided file_name