Topics Map > Vetstar > How To Articles

Vetstar - Client Communications Screen

Vetstar Client Communications Log screen provides a tool for recording communications with clients and referring veterinarians. When communications comments are finalized immediately after they are written, they become part of the patient’s electronic medical record.

1. Access your patient’s account in Vetstar. (Vetstar - Patient Account Lookup )
2. Access the Client Communication Log screen using one of the following options:
  • Click on the Comm. Log button on the left side of the screen
  • Enter quick command cc for all communications on an account or cc2 for patient specific communications

Add a communication

  1. Click on the Add icon at the top right or press F5 . (The Add button will turn red and the mode bar at the bottom of the screen will say ADD.
  2. Complete communications information one field at a time (see below for detailed instructions on each field). Press the Enter or Right Arrow key to advance from field to field.

Communication data entry field info

Date and Time: defaults to the current date and time. Change if necessary. 

Patient: automatically enters the patient selected on the HOME screen.

Opr: is populated with the operator code (not the doctor code) of the person that is logged into Vetstar. You can see your operator code next to the phrase ‘Live’ near the top right of the screen. 

  1. Type the code followed by the Enter key (you may also enter the method using text such as ‘phone’.
    • p for phone 
    • m for mail
    • i for in person 
  2. There is a lookup Window available in this field: press F4 or click on the Window icon  at the top of the screen, then press the Enter key, to see available codes.

T/F Entry
  • t for To 
  • for From

Enter a code to automatically enter a name associated with the Vetstar account into the next field (Spoke To). Screen tips at the bottom left of the screen display available codes. Contact code: (C)lient, (RV),(PC) prim vet, (IC) insur, (F)arm
  • C to enter the client’s name,
  • PC to enter the primary care/referring veterinarian.
  • If you spoke with someone not listed on the Vetstar account, such as a relative or friend of the owner, leave the Contact field blank and include that information in the ‘Spoke To’ field.
Note: For Referring Vet, choose PC Prim Vet.  Do not choose RV for referring Vet (rDVM)

Spoke To

  • Defaults to the contact from Vetstar if you entered a code not the Contact field. If you spoke to someone else, such as a trainer or co-owner, please enter that information along with his or her full name in this field.


  • This is an optional field.


  1. Press the Enter key to access the comments screen and write your comments.
    • When in the Star Reports editor, you cannot use the keyboard to move out of the screen (e.g. save, finalize, or cancel). You must use the mouse.
    • You can copy and paste by right clicking in the editor and choosing the appropriate action.
  2. Finalize your comments immediately after you are finished.
  3. Click on the Verify button on the right side of the screen. (In order to sign/verify your communication, you must be signed in as the operator in Vetstar.)
  4. Enter your PIN at the prompt (Your pin is a unique password that equivalents your electronic signature.)

Save Your Work Frequently

  1. If you are interrupted while entering your comments, you may save them to finish and finalize later. Click on the Save or press the F3 button.
  2. You will be returned to the Communications screen. Press F3, or click on the save button to Save out of this screen.

Viewing All Communications

  1.  To view all communications, click on the Report button found on the right side of the communication screen.
  2. Click okay, once in the communication screen click on the Addendum and enter additional information and click Verify when finished.
  3.  If a communication has been finalized/verified, and additional information needs added, you may enter the finalized communication, and add an additional addendum.
  4. Click on the communication to be updated and click on the Notes button , located on the right side of the screen.
  5. To change an existing communication, select your patient’s account and re-enter the communications screen.

What to do if you make a Mistake

  1. If you make a mistake and a finalized communication needs to be corrected, contact

Keywords:account, notes, history, record   Doc ID:103639
Owner:Tina O.Group:University of Illinois College of Veterinary Medicine
Created:2020-07-06 15:39 CDTUpdated:2020-07-23 15:46 CDT
Sites:University of Illinois College of Veterinary Medicine
Feedback:  0   0