Overview

The default authentication method to access and sign documents is called "Adobe Sign" authentication. That requires the signer to log in to access the document. For internal signers, that is the campus Shibboleth username and password. For external signers, they would need to create a free Adobe account and sign in using that.

You can change that default authentication method per recipient when sending the document (see the "How senders select an authentication method" section). You can also change the authentication method after the document has been sent. In those cases, the Email or None authentication methods would remove the password requirement.

Bottom Line

When you import a document (i.e. Word, etc) into the Illinois Adobe Sign portal tool, it will set the default authentication to Adobe Sign authentication.  The vendor either needs to create a free account to sign or change the authentication method with the instruction above.

Getting More Help on Adobe Sign

1. Email consult@illinois.edu to submit a ticket with Technology Services.
2. Contact Records and Information Management Services at Technology Services directly.
3. Leverage these training resources:
   1. https://answers.uillinois.edu/systemoffices/99719
   2. https://answers.uillinois.edu/systemoffices/99990
   3. https://answers.uillinois.edu/systemoffices/99967