• Printers under an RK Dixon Service contract will have an  RK Dixon label on them (see below).  Those contracts provide consumables (excluding paper) in exchange for a negotiated rate per page that will be recharged to the departments.  To order toner or other consumables, simply call the number on the label and provide the serial or unique identifier on the label to the RK Dixon representative and they will ship it to you.  You should not order supplies through iBuy for these printers.  Supplies can also be ordered through their online form:  https://rkdixon.com/support/order-supplies/ .   
• If told by RK Dixon your printer is not covered and you believe it should be, contact IT@vetmed.illinois.edu; include identification information for your printer in the email such as model, room number, serial nbr, printer name.  
• These contracts also includes repairs and service.  Service units and Departments are authorized to submit repair requests to RK Dixon.  Contact IT@vetmed.illinois.edu if not sure if a repair or service call is warranted or if the service call does not resolve the issue.
  
  

1. Use the iBuy punch-outs to order supplies from you preferred vendor (CDW-G, OfficeMax, HP, Dell).
2. When purchasing from local supplier, Laser’s Edge, contact them at 359-8700 to obtain a toner price quote for your model of printer.
3. In the non-catalog order form, place your model of toner (e.g. Dell S2810dn) in the Catalog No. field, specify “Toner” in the description and use 61500 (Office Supplies) for the commodity code.

Note: Please contact bsc@vetmed.illinois.edu if you need ordering assistance. Be sure to include the model of printer and your room number/building in the request.

1. Regularly check your toner, ink or other printer supply levels. When the printer indicates a low toner level (faded/light pages on printers lacking a supply level indicator), immediately order a new cartridge.
2. Stock an additional toner for printer(s). When a toner cartridge runs out, use the additional toner for the replacement and order a new cartridge to have on hand for future

Printer Repair and Purchases

Contact IT@vetmed.illinois.edu to purchase new printers.  Regarding repair, for printers under the RK Dixon contract, departments may contact RK Dixon for repair service directly.  For printers not under the service plan, or if unsure if repair service is warranted, contact IT@VetMed at IT@vetmed.illinois.edu for printer troubleshooting and guidance.  If you need to escalate a repair issue or are having issues with the contracted repair service, escalate your concern to IT@VetMed.