Topics Map > Phone (Teams & Contact Center)
Contact Center Overview and Help Options
Contact Center is a type of call center software that allows for incoming calls to be placed in a queue for routing to the next available Customer Service Representative. Contact Center is used at Vet Med by Client Services in SAC, LAC, VMSC and MDVC.
It also provides additional functionality such as real-time and historical reporting, skills-based routing and call recording capabilities.
If you are interested in using Contact Center please email IT@VetMed.illinois.edu to discuss options and pricing.