1. If results are not getting to SANDI check with Cubex. (There would be nothing in SANDI to check at this point.)

• Ensure the proper NetID was used to submit the request.  Failures should generate an email to Pharmacy staff.
• This should be very rare but if the network or portions of the network are down results will not transfer. Check with IT, it@vetmed.illinois.edu

2. If Cubex support sees errors or feels something needs to be investigated on the SANDI side, please notify his@vetmed.illinois.edu. We will then investigate.