Pet Food / Prescription Food

Last Updated: 4/9/2021

Purpose/ Applicability: The purpose of this SOP is to describe the correct process to obtain a specific pet food from the SAC food room for outpatient use.

Scope: Use is intended for the VTH Small Animal Clinic

CSR- Client Services Representative
EMR- Electronic medical record
SAC – Small Animal Clinic
SAC Food Room – Located in room SAC 56, the food room stores prescription diets available for in and outpatient use. It is maintained by the SAC Caretakers.
VTH – Veterinary Teaching Hospital


  • When a client wants to purchase a food product, check the EMR to see if there is a current prescription for the diet needed. 
    o CSR’s will contact the pharmacy or refer the client to the pharmacy to start the request
  • If there is not a current prescription for the diet needed in the EMR 
    o The VTH service prescribing the food product will enter the prescription request in the EMR.
    o A clinician will pin the prescription in the EMR to indicate their approval.
    o If continuous food for a year is desired, 99 refills may be entered.
    o All prescriptions will expire 1 year from when they are entered
    o If an outside food provider calls about needing a food prescription, we can transfer the prescription to them in the same way we would transfer a medication.
    o Pharmacy staff will approve the prescription and have a label print to the SAC caretaker food room.
  • If there are current refills available, refer the client or inform the pharmacy of the request for refill 
  • The SAC caretakers will periodically check for printed requests, retrieve the food, place the prescription label on the food and put it in SAC client services for owner pick up.
    o Food prescriptions will only be filling during regular business hours available Monday- Friday from 7:30am until 6pm.
    o Clients will only be able to pick up prescriptions that are filled and waiting at client services after hours. 
    o No new prescriptions will be filled after hours. 
  • The Client Services Desk will facilitate owner pick of the food and collect payment

Keywords:Prescription, pet, food, SAC 56, Diet, caretaker, medication, refill   Doc ID:126698
Owner:Jenny C.Group:University of Illinois College of Veterinary Medicine Teaching Hospital
Created:2023-03-17 13:21 CDTUpdated:2023-03-17 13:25 CDT
Sites:University of Illinois College of Veterinary Medicine Teaching Hospital
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