Tech Services, Service Management Office, Change Management Documentation

Change Management promotes the stability and predictability of the services and infrastructure provided by Technology Services to its customers by systematically managing planned changes to the production environment.

Systematic management of change is intended to minimize the risk inherent in making a change to production assets by;

  • coordinating the scheduling of changes to avoid potential conflicts;
  • assessing the breadth and depth of potential customer impact;
  • ensuring that information about the change has been communicated appropriately to internal and external customers; and
  • ensuring that change plans are thorough and complete.

The Change Management documents below ensure that all changes to the production environment are planned, coordinated, and communicated.

  • The Change How To documents how to perform common change-related tasks.

Please contact the Service Management Office with any questions. 

Keywords:CMB change management change control CCR request for change   Doc ID:104895
Owner:SMO .Group:University of Illinois Technology Services
Created:2020-08-12 16:46 CDTUpdated:2023-02-17 15:17 CDT
Sites:University of Illinois Technology Services
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