Contents:

Quarantine:

• The Quarantine is a location where email messages that are suspected to be spam, or messages that contain viruses are stored temporarily so that they can be reviewed and retrieved, if needed.
  • You will have spam in your Quarantine only if you are in either the 'Cautious' or 'Aggressive' Personal Spam Policy. 
    • For more information, refer to the Overview of Spam Control page.

Q: How can I retrieve my Quarantine messages?

A: You can review and take action on you own quarantined messages through the use of the End User Digest, commonly referred to as the Digest.

Q: What happens to Quarantine messages if I take no action on them?

A: Messages that are not released from Quarantine are automatically deleted after 10 days, and are NOT recoverable by a service administrator.

End User Digest:

• If email messages addressed to you were stored in Quarantine, you will receive an email notification, called an End User Digest, in your inbox. 
  • The Digest provides you with a list of the messages addressed to you that are stored in Quarantine. 
  • You can look at the message subject headers to determine their content and decide what actions you want to apply to the message
• You may also receive an 'empty' Digest, which is simply an email messages indicating that you have no messages in the Quarantine.  
  • You may want to receive a Digest even if it does not contain any messages, this is called 'managing your account.'
    • Request End User Digest
    • Understanding Your Digest
    • Change Digest Preferences

Safe Senders List

• A Safe Senders List is a list of approved email senders. Proofpoint on Demand does not filter messages from senders on this list for spam.
• However, all messages are still filtered for viruses and inappropriate content.
  • Users can add sender addresses to their personal Safe Senders list.

Blocked Senders List:

Web Application:

1. The Web Application allows you to view your quarantined messages and manage your account using a web browser.
2. There are two ways to launch the Web Application:
   1. You can click on the Manage My Account link in the email Digest.
   2. You can open a browser and point it to the following URL: https://go.illinois.edu/spamdigest.

Questions:

• For general support please contact the Technology Services Help Desk.