Email, Proofpoint on Demand, Spam Control
Overview
Spam Control is a service that reduces the amount of spam you receive and eliminates known viruses before they reach your mailbox. As soon as you have a NetID you are automatically enrolled in the service. Proofpoint on Demand gives you these tool options to manage your email.
Contents:
Quarantine:
- The Quarantine is a location where email messages that are suspected to be spam, or messages that contain viruses are stored temporarily so that they can be reviewed and retrieved, if needed.
- You will have spam in your Quarantine only if you are in either the 'Cautious' or 'Aggressive' Personal Spam Policy.
- For more information, refer to the Overview of Spam Control page.
- You will have spam in your Quarantine only if you are in either the 'Cautious' or 'Aggressive' Personal Spam Policy.
Q: How can I retrieve my Quarantine messages?
A: You can review and take action on you own quarantined messages through the use of the End User Digest, commonly referred to as the Digest.
Q: What happens to Quarantine messages if I take no action on them?
A: Messages that are not released from Quarantine are automatically deleted after 10 days, and are NOT recoverable by a service administrator.
End User Digest:
- If email messages addressed to you were stored in Quarantine, you will receive an email notification, called an End User Digest, in your inbox.
- The Digest provides you with a list of the messages addressed to you that are stored in Quarantine.
- You can look at the message subject headers to determine their content and decide what actions you want to apply to the message
- You may also receive an 'empty' Digest, which is simply an email messages indicating that you have no messages in the Quarantine.
- You may want to receive a Digest even if it does not contain any messages, this is called 'managing your account.'
Safe Senders List
- A Safe Senders List is a list of approved email senders. Proofpoint on Demand does not filter messages from senders on this list for spam.
- However, all messages are still filtered for viruses and inappropriate content.
- Users can add sender addresses to their personal Safe Senders list.
Blocked Senders List:
- A Blocked Senders List is a list that contains addresses of people, organizations, and mailing lists from which a user does not want to receive email.
- Users can add sender addresses to their personal Blocked Senders list.
Web Application:
- The Web Application allows you to view your quarantined messages and manage your account using a web browser.
- There are two ways to launch the Web Application:
- You can click on the Manage My Account link in the email Digest.
- You can open a browser and point it to the following URL: https://go.illinois.edu/spamdigest.
Questions:
- For general support please contact the Technology Services Help Desk.