Technology Services at Illinois, Illinois Support Contact App, How do I change access?

Overview

The Illinois Support Contact App holds the information to populate the Help Desks page of the Illinois Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired.

 include doc 120256: Technology Services at Illinois, Illinois Support Contact App, Overview

How do I change access to the Illinois Support Contact App?

  1. At the end of the Office and Area edit screen there is an "Office Administrator List" and "Area Administrator List".


You can add the NetIDs of the office administrators and area administrators you wish, or you can remove existing members.

Remember: an area administrator can update any offices in the area and can add additional offices.

If you accidentally remove your own access, please contact support@education.illinois.edu to add your access back.


Keywords:
Support, help desk, help desks, help, in-person, IT support, tech support, ticket, request 
Doc ID:
120265
Owned by:
TDX Support G. in University of Illinois Technology Services
Created:
2022-08-05
Updated:
2026-03-30
Sites:
University of Illinois Technology Services