Tech Services General Assignment Classroom - iClicker Cloud won't open

This article outlines self-service steps to correct iClicker Cloud not opening on General Assignment classroom computers that are managed by Tech Services ICS.

If an iClicker Cloud MECM managed update fails, the customer will receive a message similar to this image after launching the application:

iClicker will not launch

Below are self-service steps to reinstall iClicker Cloud which will take approximately one minute to complete. 

  1. The customer should select cancel from the above image and select OK from the next pop-up window.

    iClicker Cloud click OK

  2. Open Software Center by launching from the computer Desktop, or search for Software Center from the Search field. 

  3. Search for iClicker from the search field in the upper right of Software Center.

    iClicker search


  4. Select the iClicker icon.

    select iClicker


  5. Choose uninstall.

    select uninstall


  6. After the uninstall completes, select install.

    select install


iClicker should reinstall on the system and open properly.

 


KeywordsiClicker Cloud tech services general assignment classroom ics   Doc ID123466
OwnerICS T.GroupUniversity of Illinois Technology Services
Created2023-01-19 10:59:16Updated2023-01-19 17:00:56
SitesUniversity of Illinois Technology Services
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