Contacts Database, Updating items, entries, and contact groups

The Contacts Database is used by Help Desk, AITS Service Desk, and service administrators to contact IT pros during service outages, especially outside business hours.

Overview

Important

Please regularly update:

  • Your personal entries
  • Contact groups you manage
  • Timestamps on your profiles

Keeping information current ensures effective communication during service disruptions.

Home screen layout of the CDB

If there are any questions regarding the CDB please email techsvcs-cdb@illinois.edu.



Keywords:
cdb contact 
Doc ID:
128725
Owned by:
Help Desk Technology Services G. in University of Illinois Technology Services
Created:
2023-05-31
Updated:
2025-03-19
Sites:
University of Illinois Technology Services