Contacts Database, Updating items, entries, and contact groups
The Contacts Database is used by Help Desk, AITS Service Desk, and service administrators to contact IT pros during service outages, especially outside business hours.
Overview
- Instructions: For adding, removing, or editing CDB information, see: Networking, Contacts Database, How do I add remove or change info in CDB?
- Features: Includes Active Directory integration and API access (documentation available)
Important
Please regularly update:
- Your personal entries
- Contact groups you manage
- Timestamps on your profiles
Keeping information current ensures effective communication during service disruptions.
If there are any questions regarding the CDB please email techsvcs-cdb@illinois.edu.