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Blackboard Collaborate Ultra, How to Improve Session Connectivity

This article provides tips on how to improve your Blackboard Collaborate Ultra session if you experience poor connectivity

If you experience issues with lag or your connection drops altogether when using Blackboard Collaborate Ultra, please consult this article for tips to improve the overall experience. Following these steps may improve the performance, though a participant may not be able to control some the administrative functions in a Collaborate Ultra session.
  • Ensure you are connecting from a strong and reliable wifi or wired network
  • There are no set hardware system requirements for Collaborate Ultra. Google Chrome is recommended. In general, if the system can run Google Chrome then Ultra is supported
  • Since Collaborate Ultra is run inside of the web browser, it is recommended to keep the number of web browser tabs to a minimum in order to maximize available system memory 
  • USB connected webcams do not work as well while integrated video will provide a better overall experience
  • Disable webcams unless needed for instruction. Presenters and participants need not use their webcam to share video. Moderators can disable participants' webcams.
  • For presentations, presenters can use the File Share option over Application Sharing to improve session performance for participants with low bandwidth

Keywords:lose connection drop dropped disconnect   Doc ID:73861
Owner:Dan H.Group:University of Illinois Technology Services
Created:2017-06-07 10:08 CDTUpdated:2020-05-20 14:48 CDT
Sites:University of Illinois Technology Services
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