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cPanel, "An installation already exists" error

What to do about this error depends on whether you want to host one website or multiple sites at this location.

The error message:


"An installation already exists at (your URL) as per our records. To re-install the application please uninstall the existing installation!"

What to do about it:

Your next step depends on whether you want to have both sites available at the same time, or whether you want to replace one with another.

I want to have both the old website and the new website

For example, you might want to have both WordPress and something else installed.

In this case:

  1. Change the subdirectory you're installing the new item in.
  2. you want the new item to be the 'main' site, even if it's stored in a subdirectory, look at cPanel, My web site isn't displaying

I want to replace the old website with the new website

For example, you may want to change from one content management system to another.

In this case:
  1. Back up any information you want to keep from the old site.
  2. Use Softaculous to uninstall the old site.
  3. Install the new site.


Keywords:
cPanel, web hosting, installation 
Doc ID:
85008
Owned by:
Web H. in University of Illinois Technology Services
Created:
2018-08-17
Updated:
2019-01-14
Sites:
University of Illinois Technology Services