2FA, No bank account , No Duo device available, Password Expired

I'm stuck trying to access my account. I let my password expire (or forgot it) and changed phone numbers. I don't remember my bank account either, what can I do?

Please contact the Help Desk, they have a process to help.

217-244-7000.


4) Customer gets a temporary passcode to their recovery email
5) Customer selects the link in the original password recovery (in step 1) email a second time
6) Customer will arrive at the 2FA challenge screen again
7) Customer will select use a temporary passcode and enter in password they received in step 4.

Use a temporary passcode

8) They're in! Have them update everything!






Keywords:Cache 22 bypass token phone passcode temp temporary recovery recover stub paystub   Doc ID:97273
Owner:Ryan S.Group:University of Illinois Technology Services
Created:2020-01-23 11:28 CDTUpdated:2020-07-02 11:00 CDT
Sites:University of Illinois System, University of Illinois Technology Services
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