Technology Loaner Program - Windows Laptop Preparation Overview

This article provides an overview of the options available to IT units to prepare Windows laptops from the Technology Loaner Program for their faculty and staff.

Intended Audience

University of Illinois IT Pros leveraging the Technology Loaner Program

General Information

The Technology Loaner Program (TLP) provides loaner technology for students, faculty and staff that may otherwise be unable to complete their studies and work due to technological barriers. The TLP provides three methods for IT units to prepare and configure Windows laptops from the TLP for their faculty and staff:

Note: Name your computers with either a “COVID19-” or “TLP-” prefix to avoid Endpoint Services charges for TLP computers.

Touchless Prep

When using the Touchless Prep method, a TLP laptop will be shipped directly to a faculty/staff member's residence along with printed instructions to contact their IT support unit for assistance with configuring their laptop. Once it's received, an IT professional can remotely configure the laptop using a remote screen sharing service (such as Bomgar).

Pros

  • Minimizes physical handling during pandemic
  • Simplifies ordering and shipping process
  • Relatively easy process for IT Pro
  • High-contact with customer gives IT Pros opportunity to answer any support questions and reaffirm relationship, ease anxiety

Cons

  • Doesn’t work if machine ships with Windows 10 Home (no AD-join capability)
  • Complicates property tag application process
  • No chance to evaluate machine for dead-on-arrival issues
  • Networking limitations at customer’s and/or IT Pro’s home may interrupt Bomgar session
  • Networking limitations at customer’s home may impact downloading all software they want to have available on the machine (I.e. Adobe apps, Office). Remote computer workarounds would be necessary.
  • Connection to MECM takes a while and requires VPN. Balancing act with time mgmt for IT Pro and customer education on VPN and software updates

Please see this article for additional details on using the touchless prep method: https://answers.uillinois.edu/page.php?id=101749

Onsite Imaging

When using the Onsite Imaging method, a TLP laptop will be shipped to the IT unit on campus. Once it's received, an IT professional can image the laptop using their traditional MECM imaging processes prior to shipping it to the user.

Pros

  • Established methodology familiar to IT Pros
  • Quick turnaround
  • Endpoint is fully provisioned and supportable prior to delivery
  • Few (if any) post-deployment tasks
  • Simplifies property tag application process

Cons

  • Requires contact with endpoint
  • Potentially performed in a shared space
  • Requires presence on campus

Please see this article for additional details on using the onsite imaging method: https://answers.uillinois.edu/page.php?id=101752

Offsite Imaging

When using the Offsite Imaging method, a TLP laptop will be shipped directly to a an IT professional's residence. Once it's received, an IT professional can image the laptop using MECM stand-alone media prior to shipping it to the user.

Pros

  • Can be performed remotely
  • Quick turnaround
  • Most of the imaging process will be familiar to most IT Pros
  • Endpoint is fully provisioned and supportable prior to delivery

Cons

  • Some post-deployment tasks required
  • Errors more difficult and time consuming to troubleshoot
  • Requires contact with endpoint
  • Complicates property tag application process
Please see this article for additional details on using the offsite imaging method: https://answers.uillinois.edu/page.php?id=101754




Keywords:technology loaner program, tlp, mecm, sccm   Doc ID:101746
Owner:Sarah F.Group:University of Illinois Technology Services
Created:2020-05-06 11:17 CDTUpdated:2020-08-25 10:53 CDT
Sites:University of Illinois Technology Services
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