Of course, users should first contact the owner of the video to make sure they have been given access.  In the case of videos for a course, the owner would be the instructor.

If you encounter an  "access denied" or API error while attempting various tasks on MediaSpace, in most cases, this is a transitory issue on Kaltura's servers. Users who try again almost immediately are able to complete their tasks.

If the error is encountered:

1. Clear your browser's cache: Browsers, Clearing Cache and Cookies.

2. Close all browser windows and restart.

3. Go to mediaspace.illinois.edu and log in (link in upper-right).

4. Attempt the operation again.

5. If the error persists, first, contact the owner of the video, to make sure the settings are correct to allow you access.

6. If you still have trouble, let us know, and the Kaltura team can investigate further.