Troubleshooting steps for the Rokwire Illinois App.
Illini ID requires an active, non-expired i-card. The app cannot retrieve your details if your i-card is expired. Please contact the Urbana ID Center to renew your i-card.
If you experience this "looping" issue when logging in, make sure your Illinois app is updated to version 3.0.63 or later. If you have the most current version, please try a different browser from the app store. You will need to go into settings and make the new browser your default (you should only have to do this once and can switch back).
This should remediate this particular login issue.
The Illinois app does not have the capability for users to take advantage of the Symptom Check-in.
The Illinois app does not support Quarantine, Isolation and Contact Tracing notifications.