On Campus

1. Make sure that the computer is connected to Illinois networks with an ethernet cable or the IllinoisNet wireless network.
2. Click the "Switch user" button or "Sign in as another user" option to reach the screen prompting for username and password. You may need to restart the computer to see these options.
3. In the username field, add ad.uillinois.edu\ or UOFI\ before your NetID. This will tell Windows to look for your account credentials in the online Active Directory rather than locally. For example, our office would use ad.uillinois.edu\consult in place of consult or consult@illinois.edu.
4. Enter your password and try to log in to Windows with the modified username.
5. If you are able to use other Illinois services, or sign in to other devices on the same network, contact your department IT. A list of IT units across campus can be found in the Illinois Help Center here: https://help.illinois.edu/helpdesks/

Off Campus

The Windows sign-in page will not learn about a new password for your account until the computer connects to Illinois networks.

If your password did not expire before being changed, you may be able to use your previous password to sign in. Otherwise, bring the device to campus and have it join IllinoisNet, or connect it to the campus VPN from the Windows sign-in screen:

1. Look for the VPN connection icon next to the power, Ease of Access, and network icons at the sign-in screen. It is shaped like two overlapping monitors.
   If you do not see the VPN connection icon, click the network icon to make sure that the device is connected to the internet, then click the power icon and choose "Restart". Once the machine finishes rebooting, the VPN connection icon should appear.
2. Click the VPN connection icon. If the computer was configured for the Urbana campus, a Cisco-branded popup will appear. If the computer was configured by AITS or intended for System Office use, you will instead see a built-in Windows VPN configuration screen; see AITS - Service Desk - System Office - Unable to Log into Windows (10 or 11) PC After Netid Password Change.
3. Authenticate at the VPN popup; it will accept the most recent password for your account, even if the Windows sign-in screen would not. Make sure you have the "4 Computer Login" profile selected.
4. Once the device is connected to the VPN, attempt to sign in to Windows again with your most recent password.
   You may need to follow the 'On Campus' steps above once connected to the VPN.

If you do not see the VPN connection icon at the Windows sign-in screen after restarting, this software component may have been misconfigured. Try using a previous password to sign in to Windows, or reach out to your departmental IT group to inquire about the VPN.