Technology Services at Illinois, Illinois Support Contact App, How do I edit an area?

Overview

The Illinois Support Contact App holds the information to populate the Help Desk page of the UIUC Tech Help Center (https://help.illinois.edu/helpdesks). A specific unit can also pull information from this application to present on additional web pages as desired.

 

Contents:

What is the Illinois Support Contact App?

The Illinois Contact Support Application is a repository that contains area, unit, and office information, including hours of operation, address and email, websites, and other notes.

This information is used for the UIUC Tech Help Center Help Desk page. It also can be accessed through a common language (JSON) so information can be shared on any website.

Contact and Support:

  • For help with the Illinois Support Contact App, submit a help request to the TDX at Illinois service team.

 

How do edit an area in the Illinois Support Contact App?

  1. Go to https://go.illinois.edu/support-office Log in with your NetID and password using multi-factor authentication.
  2. Choose the area you have access to and click the area name.

  3. You will see a screen that has the information you can edit.
  4. At the bottom, click on "Update Area Information" to save your information. Changes are made as you click the "Update Area Information" button.




Keywords:Support, help desk, help desks, help, in-person, IT support, tech support, ticket, request   Doc ID:120263
Owner:Rob W.Group:University of Illinois Technology Services
Created:2022-08-04 23:09 CSTUpdated:2022-09-15 09:47 CST
Sites:University of Illinois Technology Services
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