How do I make changes to my Lync phone number? Who can change my calling policy in Lync? Why didn't I get activated on Lync? I should have more than campus dialing on Lync.
Requests for changes to Skype for Business phone numbers, activation, status, Skype for Business service type, or calling policy should be directed to a local Pinnacle Department Managers (formerly known as Telecom Unit Coordinators or TUCs). No Skype for Business account changes, creates, or deletions can be made without a Service Request from a Pinnacle Department Manager via Pinnacle. Every campus unit has at least one PDM, but could also have more than one.
For more information about how to find your Pinnacle Department Manager, visit this KB article with additional information: [Link for document 47651 is unavailable at this time.] .
The Pinnacle Department Managers makes decisions on which personnel get Lync accounts and also which personnel get certain calling privileges.
There are two main levels of Skype for Business (also called Unified Communications) service.