As of 7/24/2024, all accounts which may be eligible for university telephone service must accept the E911 acknowledgment form presented at sign in by Microsoft 365 as a terms of use. Existing users that already have phone service will be presented with a banner on their Teams client that requires them to sign back in and acknowledge the form. This new form will be required annually for regular users. 

Why am I not being prompted to sign the form?

Previously, new users would sign the E911 form by going to a website prior to a Pinnacle order being placed for phone services. This process is no longer necessary due to changes in how adhereance is tracked, and we advise that units place the Pinnacle order for phone service regardless of whether the user has been prompted to sign the E911 form yet. It is possible that the user's combination of Microsoft Office licensing is the reason they did not see the prompt to acknowledge the form, and this will be resolved in the enablement process.

A user account must have a UIN and either an A5 for Faculty Office license, or an A1 for Faculty/A5 for Student license plus the Teams Phone System License, in order to be prompted to acknowledge the E911 form. Some positions at the university do not provide the A5 for Faculty license as standard. This means that some new users may not be prompted to acknowledge the E911 form until after their unit submits a Pinnacle order for phone service. 

Resource accounts created by departmental IT are not required to sign the E911 Acknowledgment. This is because they do not have a UIN, and are assigned an A1 for Faculty license. A Teams phone system license will be applied to the account by the Teams voice team when enabling phone services. 

Examples:

Teams desktop application banner when the form is not yet signed:

To check your acknowledgment of the form go to this external Microsoft link.

Expanded view: