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Skype for Business, How to create a role based account

How to create a role-based account for use with Skype for Business.

Creating a role-based account first requires that an AD (Active Directory) account be created in the department's OU (Organizational Unit). This will have to be done by the IT Pro or whoever has been delegated OU Admin authority.

The following steps outline the process an IT Pro can follow to setup an account. There are other methods, such as using PowerShell, which are beyond the scope of this article. If voicemail is needed for the RBA, it will also need an Exchange Mailbox.

  1. Start Active Directory Users and Computers.
  2. Make sure you are connected to domain.
  3. Navigate to the OU that you manage or sub-OU where you want to create the account. (Note: OU names should not contain protected characters such as "/" or "\")
  4. Right click in right hand window, choose New, then User
  5. Fill out the "New Object - User" window using the following guidelines: 
    • First name, Initials, and Last name are unimportant for this process, set them to whatever makes sense.
    • Full name becomes the account's Display Name, which is what will be shown in Skype for Business or Exchange Address Book.  Set this to something descriptive.
    • User logon name is important, it should match the CN (object name in AD).  The domain following User login name should be (or for UA units).  This will become the account's UserPrincipleName in AD.
    • User logon name (pre-Windows 2000) is also important.  It MUST match the CN and User Logon Name.  This will become the account's sAMAccountName.
    • When choosing a CN/User logon name, be sure to use something that cannot be used as a person's NetID.  Selecting a logon longer than 8 characters is a good way to ensure this. Please be sure both login names are no more than 20 characters long!
  6. Click next
  7. Create a strong password
    • Uncheck user must change password at next logon.
  8. Click next
  9. Finish

The passwords for these accounts are managed by the IT Pros, so resets and changes should go to them.

If the role-based account will have voicemail, send in a request to listing the User Logon Name created for the account and asking to have the account Exchange enabled.  All voicemail targets must be both mail-enabled and enabled for Enterprise Voice.

After this account is created and enabled the department's telecom department manager will have to submit a pinnacle request to finish activating this account. Instructions on how TUCs can request a role-based account can be found at Pinnacle, Quick Start Guide . In this request they should list the calling policy they want the account to have and also the phone number they want the account to have if they have a specific one they want.

Keywords:Lync, createm role based, skype for business, voicemail, voice mail   Doc ID:34169
Owner:Lync M.Group:University of Illinois Technology Services
Created:2013-10-04 13:27 CDTUpdated:2018-10-04 15:17 CDT
Sites:University of Illinois Technology Services
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