Office 365, Email, Exchange, Mobile Devices with Exchange
How do I setup my Exchange email on my mobile device?
Active-Sync compatible devices include Android, iPhone, iPod Touch, iPad, Windows Mobile, and some
Palm, Sony, Motorola, Nokia, and Symbian phones. In addition, Blackberry
devices with Blackberry OS 10 and newer operating systems are compatible with
Microsoft has provided a useful, interactive page to help set-up Office apps and email on mobile devices which can be found here.
General settings are included below.While each
device tends to vary, it all starts with adding the account.
You have to either be on a wireless network or be willing to use mobile data during setup.
Once you get
to your device’s ‘add Exchange account’, use these settings if they ask
for them (your device might not):
- Domain: netID@illinois.edu
your AD password
- Server: outlook.office365.com
NOTE: There is a limit of 10 active sync
devices per mailbox on Exchange. These device partnerships can be managed in the Outlook web client: outlook.office365.com > settings > search for "mobile devices" .Android:
Accounts -> Add account-> Microsoft Exchange or Active Sync
FYI: Some Android clients do warn you of all the possible ActiveSync policy features that are available when setting up an ActiveSync account. We do not enable any of these features other than allowing you to remotely wipe your own device through Outlook Web Access (OWA). For more information about Remote Wipe and Admin Access, please see solution 62869: Email, Exchange, Mobile Device Remote Wipe and Admin Access
Settings->Accounts & Passwords-> Add Account-> Exchange
If setting up via IMAP (email only) and not Active-Sync
If your mobile phone is
neither Active-Sync compatible nor a Blackberry, you may be able to receive your
email through IMAP if your phone has an IMAP-compatible email client. (However,
IMAP doesn't provide calendar information; you'll need to use the web interface
to check your calendar.)
Use these settings to connect with IMAP:
Password: Active Directory password
Email address: email@example.com
- Incoming mail server: outlook.office365.com
- Incoming mail server security: port 143 and TLS (some unsupported clients want SSL and port 993)
- Outgoing mail server: smtp.office365.com
Outgoing mail server: requires authentication
Outgoing mail server (SMTP) port: 587
Outgoing mail server security: TLS
To learn more
about IMAP see article IMAP Access to Exchange.
While Active-Sync and IMAP are available to Exchange users, the
variety of smartphones and mobile devices in use means that the Technology
Services Support Team (and likely other departments' support teams) cannot
promise your individual device will be Exchange-compatible.