For IT Pros: This page contains information about working with jacks and managing port to jack data in Iris.
A Jack is an RJ-45 socket labeled with a name such
Building wiring connects the Jack in your office to another RJ-45 receptacle on a Patch Panel located in a nearby Communications Equipment Room (CER). The second letter of the Jack name identifies which particular CER in that building it is wired into, the first number (before the dash) identifies a single Panel within that CER, and the second number (after the dash) identifies a single receptacle within that panel.
Example: Jack HCP3-14 is wired to CER C, Panel 3, receptacle 14.
In order for your computer to use the Jack as a network connection, this receptacle must be patched (i.e. connected by another Ethernet cable) to a Port on one of the switches in the CER, and that Port must be configured appropriately.
Information about which Ports are patched to which Jacks is stored and managed in Iris, and is commonly referred to as "port to jack" data.
There are two different ways to see port to jack data in Iris: from the port's point of view, and from the jack's point of view.
To see which Jack is currently patched to a particular Port:
Example: Port B22 on sw-dcl6
Do not confuse the Jack column with the Port Name column!
Although some network administrators may choose to include the jack name and/or room number in the Port Name, this is an arbitrary label and has no semantic significance to Iris. Only the Jack column contains authoritative port to jack mapping data.
To see which Port is currently patched to a particular Jack:
Example: Jack HCP3-14 in building 0210
Hint: you can use the Room column filter on the Jacks page to quickly find Jacks located in a particular Room, provided that they are wired to the CER you're currently looking at.
Remember that the Port to Jack data stored in Iris is merely a record of the actual patch cable connections in the CER. Consequently, the data should only be modified when the actual patch cable connections are changed, or to correct existing discrepancies between the data and reality.
In order to edit port to jack data, you must have the appropriate authorization to manage that Port (see Who Can Use Iris?).
To associate a Port with a Jack:
Tip: since Iris already knows which CER the switch is in, you can abbreviate the Jack name to e.g. "3-14" instead of "HCP3-14".
If you don't have permission to manage the other Port, but you're sure that the Jack in question is actually patched to your Port, please submit a trouble ticket (including building, jack, switch, and port details) to firstname.lastname@example.org, and Technology Services will work with you and the other IT Professional to have the correct information added to Iris.
To disassociate a Port from a Jack:
Iris automatically gets information about Jacks (including which Room each Jack is in) from Pinnacle. If you find that this information is incomplete or incorrect, please submit a trouble report by phone to Technology Services Service Request Management so that it can be corrected.
Meanwhile, there is a temporary workaround (as long as the Room is known). If you find yourself standing in an office looking at a Jack that clearly exists but is missing from the data, you can define it manually in Iris:
Example: Jack HCP87-13 in building 0210, room 2454
Hint: you can also enter the Room number on the Patch Cords page after associating a Port with the Jack.
If Iris displays an error message such as "Room '9999' not found" when you try to enter the Room number where a Jack is located, but you are certain that the room number is correct, please submit a trouble report by phone to Technology Services Service Request Management so that the data can be corrected in Pinnacle.
In this case, the temporary workaround above is not available; you must wait until the official Room data is updated before you can associate a Port with the Jack.