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Pinnacle, Requesting Changes to a Lync Response Group

This page contains instructions for Pinnacle Department Managers for requesting changes to a Lync response group in Pinnacle.

What you'll need

  • Your department number (chart-three digit org code such as 1-xxx or 9-xxx)
  • Changes to be made
  • Completed LCDS2 (if applicable)

Logging into Pinnacle

  1. Direct your browser to (requires either an on campus network connection or the VPN) and click Urbana-Champaign.
  2. Log in with your NetID and Active Directory password.

Follow the Step-by-Step Instruction for New Service Request - Pinnacle, Quick Start Guide for Submitting Service Requests

Include the following information in the "other information" section:

Under the Other Information region, enter the changes needed to be made and the applicable effective date in the Any more information field. The following as changes that can be requested without submitting an LCDS2 form:
    1. Changes to the recordings. Please provide the script(s) and which recording(s) need to be changed. If your department prefers to record the message(s), attach the .wav file(s) to the order. Instructions for adding attachments can be found under Submitting a Request.
    2. Business hours
    3. Agents to be added or removed
    4. Changing Agents to distribution lists (or vice-versa)
    5. Changes to where callers are routed after-hours
    6. Changes to Queue times

Keywords:department managers,lync, response group, telephone number, pinnacle, lcds2, service request, cfop, occ expense activity, expense accounts, mrc, change order   Doc ID:48569
Owner:Janet J.Group:University of Illinois Technology Services
Created:2015-03-09 16:48 CDTUpdated:2020-05-28 14:57 CDT
Sites:University of Illinois Technology Services
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