Log in with your NetID and Active Directory password.
Creating a service request
In the upper right corner of the browser, ensure .Dept Mngr is selected. NOTE: If .Dept Mngr does not appear, then you are in the .Dept Mngr role.
Below that, select Services.
Enter the Service Number that needs to be changed and click the Search button
Select the service number from the list by clicking on it in the Service column.
Changing an existing Lync account
Click the Change Service button.
Under the Other Information region, enter any pertinent information in the Any more information field, including the details of what should be changed:
Provide the Lync account name (individual name / NetID, sAMAccount name, or Display Name).
If the long distance limitation needs to be changed, indicate the new long distance limitations for the existing line
NCOS 4 – Campus / Local Only
NCOS 7 – National Long Distance and Campus / Local
NCOS 8 – International and National Long Distance and Campus / Local.
NCOS 48 – International Plus
If the Recurring Charge and / or One Time Charge CFOP needs to be changed, indicate the new CFOP.
Enter any other changes that are needed and pertinent information associated with the change:
Change to allow /
disallow voicemail for a role-based account (an exchange account
associated with the sAMAccountName must be established prior to
requesting voicemail for a role-based account).
Change to allow / disallow hot-desking for a common area account.
Under the Contact region, provide the name of a person who can answer questions about the line being changed. Either:
Check the Select Existing Contact box, and select an existing contact. If needed, click the magnifying glass icon to use the Contact Pop-up Search window.
Or deselect the Select Existing Contact box and manually enter the Contact First Name, Contact Last Name, Contact Phone information.
Click Next. Under the User Information region, if so desired, enter a User Name, and / or Expense Activity Code.
Click Next. Lync services do not have a location so this should be left blank.
Since there are no Recurring or One Time Charges associated with Lync, click Next again. Click Next again.
Confirm the information is accurate. Click Finish.
Submitting a request
After adding all requests to the cart, click the Cart menu at the top left of the page.
The requests should be listed in the cart. When ready, click the boxes next to the requests, then click Submit Checked.
In the Cart Checkout Wizard, if you would like all requests entered as 1 order (XXX-1, XXX-2, XXX-3, etc.) check the As Same Order box. If you prefer each request get a unique order number (XXX-1, YYY-1, ZZZ-1, etc), leave the As Same Order box unchecked.
In the Cart Checkout Wizard, click Checkout Items.
The Service Request number will be displayed. Additionally, an email confirmation will be sent.