If you want to change your password, cannot remember your password, or had your password scrambled by Security there are three options that are available to you when you visit the password manager. Please remember that as soon as you change your password that you will need to also change any saved passwords on your desktop, laptop, or mobile device.
If you remember your current password
- Select "Log in" and sign in with your NetID and current password.
- You will then reach the NetID Center main page. Select "Change Password" to continue.
- On the following screen, you will be asked to review your recovery options. If you do not have at least 1 form of recovery option, you will need to set one up.
- Finally, you will need to set your new password. Please be aware of the rules, which are listed here. Please note that the final two rules are checked upon submission, so if the application says a rule is not met after you click "Set password" it is likely one of those.
If you have forgotten your current password and have set up recovery options
- Select "I forgot my password"
- Follow the onscreen prompts to use one of the three recovery options you have set up: Non-University email address, text, or phone callback.
- You will be sent a code to the method chosen in step 3. This code will be valid for 10 minutes and will be used to verify your identity and allow you to reset your password.
If you have forgotten your current password and have opted out of recovery options
If you need to reset your password and have no recovery options available, please call the Help Desk at 217-244-7000.
If we are unable to assist you over the phone, we may be able to assist in person. The Help Desk is currently only taking walk-ins by appointment only. You are required to have building access granted to you in order to get an walk-in appointment. A consultant will assist in filling out the appointment form.
The Technology Services Help Desk is located at:
1211 Digital Computer Lab
1304 W. Springfield Ave, Urbana, IL