Skype for Business, Troubleshooting for Response Groups

On this page you can find answers to some frequently asked questions about response groups in Skype for Business.

If you’re having issues with response groups, the following guidelines might help you resolve them.

If you’re an agent

Why am I not receiving response group calls? Why can’t I sign in to a formal group through the Agent Groups page? Why don’t I get any call context with the call, or why is the call context incomplete? Why can’t I share my desktop or start a meeting when I’m connected to an anonymous response group? Why can’t I see some of my response groups in the “On Behalf Of” drop-down list? Why did I receive a response group call that rang and then suddenly stopped?

If you’re calling a response group

Why is the response group marked as available, but nobody answers? Why can’t I find the response group by typing its name in Lync or Skype for Business? Why didn’t the response group take it into account when I pressed a DTMF tone? What can I do if the response group doesn’t properly recognize my voice response? Why can’t I share my desktop or start a meeting when I’m connected to an anonymous response group?