Topics Map > Communication and Collaboration > Lync / Skype for Business

Skype for Business, Response Groups, Role-based Accounts, and Common-Area Phones

On this page you can find documentation about non-person accounts. These are used for purposes such as common area phones (CAP), role-based accounts, and response groups that allow multiple users to answer calls coming to a particular group or departmental phone line.




Keywords:Lync, response groups, role-based accounts, accounts, role-based, common-area, activation, Pinnacle Department Managers, pinnacle, org id, longest idle, parallel, round robin, attendant, serial, distribution list, Skype for Business, presence, MyUC, enterprise voice, agents, agent anonymity, transfer, blind transfer, forward, exchange, voice mail, pin, ip phone, hotdesking, cap   Doc ID:49534
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-03-25 11:44 CDTUpdated:2019-03-27 14:00 CDT
Sites:University of Illinois Technology Services
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