On this page you can find documentation about non-person accounts. These are used for purposes such as common area phones (CAP), role-based accounts, and response groups that allow multiple users to answer calls coming to a particular group or departmental phone line.
Once a Response Group activation is completed, the original requester will be notified.
If you need to make changes to an account - Please follow the instruction to Change a Service in Pinnacle, Quick Start Guide for Submitting Service Requests
A report is available via Pinnacle that lists all phone numbers by Org ID.
A Role-Based Account can be used in the following
situations: when individuals who are not eligible for personal Skype for Business
accounts need to answer a phone, non-person standalone phones that need to be
a member of a response group, and non-person standalone phones need
to have voicemail.
Delegates or team calling can be used in conjunction with a Role-Based Account, and voicemail can also be configured for these accounts.
Role-based accounts are essentially regular Skype for Business accounts that are hosted in the department’s Active Directory OU (typically managed by the department IT Professional). Departments can manage the account password to log into Skype for Business as the role-based account.
Role-based accounts can be established as a means of protecting employees' personal information. In this instance, a role-based account is created for a department, and is reached via the main number. Calls can be forwarded to a response group and agents assigned as delegates on the role-based account. When a delegate calls out, the number on the display will appear as the main number associated with the role-based account. This process is similar to Agent Anonymity, but does not create the limits on services that can occur with Anonymity.
If a role-based account requires voicemail, it must
have an Exchange mailbox. Instructions regarding how to listen to voicemail and customize the voicemail greeting can be found in Skype for Business, Voicemail Messages, Greetings, and Settings .
The Skype for Business Voicemail PIN of a role-based account cannot be used to log into an IP phone. This requires your Skype for Business Conferencing/IP Phone PIN. To set / reset a Skype for Business Conferencing/IP Phone PIN, go to https://dialin.uillinois.edu.
User name: UOFI\<role-account-ID>
If you are having trouble logging in as role-based account, contact your department IT support.
Note to IT Pros: Make sure that the AD account User Principle Name (UPN) domain is @illinois.edu (or @uillinois.edu if it's a UA unit).
Common area phone accounts can only log into IP phones; they cannot be used to log into Windows or Mac Skype for Business clients. Calls to common-area phones cannot be forwarded manually to another number. Common area phone accounts are generally used for conference rooms and other common areas that may or may not be locked. As such, it is recommended that common area phone accounts have the most restrictive dialing policy (NCOS 4 Campus Community Only).
Common area phone accounts cannot have voicemail.
A common area phone account is assigned a PIN during activation based on the data provided by the department. If this PIN does not work or if you forget your common area phone account Skype for Business Conferencing/IP Phone PIN, please email firstname.lastname@example.org to reset the PIN.
The common area phone account will always be signed in and can have the option for other users to sign in if the department has requested this feature (it is called "hotdesking"). When a user signs in, it logs out the common area account. This is helpful if the common area account has dialing restrictions and you need to dial long distance, or you are expecting a call to your number and you are not in your office. Once you are done, you can log yourself out and it will automatically log the common area account back in. If you forget, the phone will automatically log you out after five minutes of inactivity and log the common area account in.