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Cell Phones, Procedures

This page contains procedures for ordering and paying for cellular service through Verizon Wireless.

NOTE: Only authorized department contacts can order cellular services.  For adding/removing authorized contacts or to set up a new Verizon Wireless account, please see below.

For business and financial policies and procedures regarding mobile communications, please go to: https://www.obfs.uillinois.edu/bfpp/section-8-payments-reimbursements/faqs-for-mobile-communications

Order new cellular device or accessories: 
  1. Determine the type of device, accessories and service plan required.  Refer to Cellular Phone Equipment, Accessories and Cellular Service Plans for current offerings.
  2. Submit a Purchase Requisition to the Purchasing Department.
             NOTE: A purchase requisition, not a DPO, is required when ordering cellular devices.
    • Requisition must include the following:
      • List of phones, equipment, accessories, and price
      • User's name
      • Cost Center information
      • Specific address and individual's name that the equipment is to be shipped to
      • Account number for monthly service and long distance to be charged, if different than equipment account number
    • Cellular vendor information:
      • Verizon Wireless, 1515 Woodfield Dr.
        Schaumburg, IL 60173
      • FEIN Number: 22-3372889
  3. Once the PO number has been assigned, complete the Verizon Wireless Order Form: Form | Instructions
  4. Send an email request to Verizon Wireless with the completed Verizon Wireless Order Form as an attachment.
  5. The cellular equipment and accessories are normally delivered in 3 to 5 business days after request is received at Verizon Wireless.


Instructions for Upgrades and New Activations Using Existing Equipment:

    1. Send a Activate request to the Verizon Wireless State of IL Corporate group via email.  Please include the following information:

  • Make, Model and ESN, MEID or IEID of the device
  • User's Name
  • Cost Center information
  • VZW Account Number
  • Calling Plan Code(s)
  • Feature Plan Code(s) - if applicable

2. You will receive an email from Verizon Wireless with a tracking number for your request

3. You will receive an email from Verizon Wireless once the changes have been made.


Make Changes to Calling Plan(s), Add/Remove Feature(s)

      1. Send a Change request to the Verizon Wireless State of IL Corporate group via email.  Please include the following information:
  • Make, Model and ESN, MEID or IEID of the device
  • User's Name
  • VZW Account Number
  • Requested Changes - Must provide Calling Plan Code(s) and/or Feature Plan Code(s)

2. You will receive an email from Verizon Wireless with a tracking number for your request

3. You will receive an email from Verizon Wireless once the changes have been made.


Disconnect an Existing Cellular Service

      1. Send a Disconnect request to Verizon Wireless via email.  Please include the following information:

  • Telephone number
  • Make, Model and ESN, MEID or IEID of the device
  • User's Name
  • VZW Account Number
  • Disconnect service - include effective date if one is desired.

2. You will receive an email from Verizon Wireless with a tracking number for your request

3. You will receive an email from Verizon Wireless once the changes have been made.


Adding a contact to an Existing Verizon Wireless Account

Each Department can have up to 4 authorized contacts on their account.  All users will have the Maintain and Pay function/role.

If your department needs to add additional contacts, an existing contact should email consult@illinois.edu with your request.  Please include the following information:

1. Contact person's name

2. The VZW account number(s) the contact is to be added to

Technology Services will notify the individual who requested the account once the account has been established.


Setting up a New Verizon Wireless Account

If your department does not currently have any cellular services and needs to establish a new account, please email consult@illinois.edu with your request.  Please include the following information:

      1. Department Primary Point of Contact - including name, email address and telephone number

      2. Exact Billing Address

      3. ORG Code

Technology Services will confirm your request and establish the new account with Verizon Wireless. 

Technology Services will notify the individual who requested the account once the account has been established.



Individual Service Transfer Process

An individual can assume their campus cellular service if the department agrees.  To complete the process, please work with our Verizon Wireless Business Account Manager.


Payment and Procurement Information

In general, the University discourages assigning University-owned mobile communications equipment/service plans to individual employees.  However, when the benefit of providing this equipment/plan justifies the cost to the University, units are authorized to make these purchases. 

For more information, please see: https://www.obfs.uillinois.edu/bfpp/section-8-payments-reimbursements/purchase-mobile-communications-equipment

The following addresses questions regarding payments and procurement regarding University-owned cellular services obtained from Verizon Wireless via the State of Illinois contract.   This does not apply to University-owned cellular services obtained from any other vendor.

  • Since my department has authorized me to work directly with Verizon Wireless for department cellular needs, do I still need college-level chief executive approval going forward?
  • Once my department's Verizon Wireless account is set up and I'm authorized, how will I pay Verizon Wireless monthly service and usage charges?
    • Payables has determined that departments may use a P-Card to pay the monthly service and usage charges on the Verizon Wireless bill/invoice.
  • Do I have to submit a P-Card Exemption Waiver to use a P-Card to pay Verizon Wireless?  If so, do I have to submit an Exception Waiver every month or fiscal year?
  • What do I do if the Verizon Wireless bill exceeds the single transaction limit (STL) of the University maximum of $4,999.00?
  • What do I do if there is more than one CFOP used on our Verizon Wireless account?
    • Departments that need the total Verizon Wireless invoice subtotaled by CFOP should utilize the Verizon Wireless "Cost Center" field.  The "Cost Center" field is applied at the service number/service line level and allows departments to tie each service number/service line to a CFOP.  Authorized users can access and update this field via the Verizon Wireless MyBusiness portal.
  • How do I populate the log entries in the P-Card Web Solution Software?
    • A job aid outlining the procedures is being created by the Office of Business and Financial Services.
  • What if my department needs to add or remove an authorized user on the department's Verizon Wireless account?
    • All requests to be added or removed as an authorized user on a department's Verizon Wireless account must be submitted to Technology Services via consult@illinois.edu  Technology Services will validate the request and set up/remove authorization accordingly.
    • All approved departmental users will be authorized with the Verizon Wireless "Maintain and Pay" role.  This role authorizes the individual to engage Verizon Wireless for both service and billing matters.
    • While Technology Services recommends each department appoint at least two authorized users, the total number of authorized users cannot exceed more than four per departmental account.







Keywords:cellular, phone, service, service plans, purchase, accessories, Purchase Requisition, vendor, Purchase Order,   Doc ID:50013
Owner:Janet J.Group:University of Illinois Technology Services
Created:2015-04-06 09:21 CSTUpdated:2017-06-22 09:17 CST
Sites:University of Illinois Technology Services
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