Skype for Business, Make and receive a video call

On this page, you can learn how to make, receive, and manage a video call using Skype for Business.


NOTE:  In order to make full use of Skype for Business at Illinois' various services, you must use a device certified for Skype for BusinessFor recommendations, see Skype for Business, Supported Devices and Equipment .

WARNING:  If you choose a device that is NOT on the Equipment for UC at Illinois list, it may violate campus policy. All campus-owned computing equipment bought after January 1, 2012 that will be used to make phone calls must be able to support 9-1-1 services as provided by the campus VoIP solution. 

If your account is enabled for video calls, you can make face-to-face video calls with your contacts. All you need is a camera and your computer’s speakers and microphone. You can also use a headset if your computer doesn’t have a built-in audio device.

Start a video call

  1. Open Skype for Business, and either find a contact in your Contacts list or type a name in the search box to find the person you’re looking for. (See Add a contact in Skype for Business for details about searching for someone on or off of the campus network.)

  2. Point to the contact’s picture, and click the Video icon.

Quick Video Chat button

A toast alert pops up on your contact’s screen, which they can use to accept or ignore your request.

  1. If the video call is accepted, the conversation window expands to display the video. Use the views and controls, such as mute / unmute, as needed. For details about controls and views, see the following section.

  2. At any time, you can do any of the following:

    • To end the call, close the window, or click the hang up button.

      Hang Up button
    • To stop showing your video, point to the camera icon, and click End Video. The audio will continue.

You can also add video to an existing instant messaging (IM) conversation. Simply click the camera icon in the window to start your video.

Click the video icon to start your camera for a video chat.

Use video controls and views

In the conversation window, choose a view by clicking Pick a Layout and then clicking any of the following:

To control call participants, in the conversation window, right-click someone’s video or photo, and then click any of the following:

To see videos or photos in a separate window, click Pop out the video gallery, and then click either:

Answer a video call

When someone calls you, a toast alert pops up on your screen. Do one of the following:

See Also

Set up and troubleshoot Skype for Business video

Make and receive audio calls using Skype for Business

Using Skype for Business for Windows