Skype for Business, Set up and troubleshoot Skype for Business video

On this page, you can learn how to set up and troubleshoot your computer's internal and external video devices using Skype for Business.

For the best results during a Skype for Business video call, set up and test your camera before you use it. You need a camera to make a video call or share your video in a meeting, but you don’t need one to receive a video call or see other people’s videos.

Set up Skype for Business video

  1. In the Skype for Business main window, go to Tools > Video Device settings. You’ll see what your camera sees in the window.

  2. If you have more than one camera and want to switch, select it from the drop-down list.

  3. For advanced settings like color balance, contrast, brightness, and black-and-white mode, click the Camera Settings button.

  4. Click OK when you’re done.

Troubleshooting Skype for Business video

If Skype for Business doesn’t detect a camera, you don’t see yourself, or if you see the message "We didn't detect a camera," then:

How do I start video?

When you make a video call, Skype for Business automatically displays your video in the window. But when you join a Skype for Business meeting, IM, or audio conversation you don’t automatically share video. You’ll need to point to the camera icon and click Start My Video.

Click the video icon to start your camera for a video chat.