Skype for Business, Setting or Changing Default Greeting

How to set an initial greeting, change a greeting, or revert to a default greeting.

Setting Your Initial Default Greeting 

From a Windows Skype for Business client

  1. Click on the Phone tab (looks like a telephone's number pad)
  2. Click on the Voice Mail Options (cassette tape) icon 
  3. Select Change Greetings from the menu
  4. A call will be initiated to the voice mail system
  5. You will hear, "You have not recorded a personal greeting."
  6. Press 1
  7. Record your personal greeting after the beep per the prompts
  8. Your new message will play after you press the pound sign (#). Follow the prompts to accept 

Changing or Reverting Your Default Greeting 

From a Windows Skype for Business client 

  1. Click on the Phone tab 
  2. Click on the Voice Mail Options icon 
  3. Select Change Greetings from the menu
  4. A call will be initiated to the voice mail system
  5. You will hear, "This is your current personal greeting," followed by your recording. 
  6. Press 2 if you want to re-record your message, then follow the prompts. 
  7. Press 3 if you want to revert to the default greeting

What if I don't have a Windows Skype for Business Client to make these changes? 

You can access these options by doing the following: 

  1. Log in to Outlook Web Access at http://outlook.com/owa/uillinoisedu.onmicrosoft.com (or https://webmail.illinois.edu if you account hasn't been migrated to Office365 yet)
  2. Click on Options (gear icon in the upper right-hand corner area of the window), then type "voice" in the search box
  3. Select Voice Mail from the search results
  4. Click on the Greetings "tab" on the left-hand side of the screen under Voice Mail
  5. Choose the Greeting you want to record or modify and click on the link "Call me to play or record the selected greeting"
  6. Press the Dial button
  7. Your Skype for Business client will start ringing with a call from you. Accept it and then follow the prompts per the directions above 




Keywords:skype for business, lync, voice mail, voicemail, set, change   Doc ID:55721
Owner:Lync M.Group:University of Illinois Technology Services
Created:2015-08-27 21:59 CDTUpdated:2018-11-26 11:06 CDT
Sites:University of Illinois Technology Services
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