User does not exist error
If you see an error message that the user does not exist, it could mean one of two things.
For Illinois Media Space a user’s username is their netID (the part of their university email preceding the @ symbol). If a whole email address or a UIN is used, it will generate a “User does not exist” error.If you see this error, you have 2 options:
1. Ask the user to log in to Media Space and add them later.2. Contact the Kaltura admins. Include the url of the channel and the netids of anyone that you could not add.