College of FAA, Guides and FAQs, Technology Services at FAA Staff Directory
Welcome to the Staff Directory for Technology Services at FAA. Here you will find information about our staff and teams. Our staff also serve as departmental liaisons to assist with planning, escalation, and to create innovative solutions to achieve unit goals.
Staff and Teams of Technology Services at FAA:
Manager, Technology Services at FAA:
- Matt McNeilly: Matt is the Assistant Director of Operations for Technology Services' IT Service Delivery group.
- DJ Cronkhite: DJ handles all administrative support functions to ensure smooth daily operations of Technology Services at FAA.
The User Services team is the public face of Technology Services at FAA. This group is responsible for initial triage, end user support, computer delivery and setup, consultations on individual desktop or laptop needs, basic troubleshooting, lab setup, and answering any initial questions you may have. Team members include:Infrastructure Services Team:
The infrastructure team is responsible for network, security, active directory, file shares, websites, virtual machines, printer management, software deployment, and computer management. These services provide the foundation for all information technology services in the College. Team members include:Student Team:
Student team members participate in the building and deployment of workstations, conduct printer setup and maintenance, and support a wide range of software. Team members include: