Topics Map > Help and Training
Topics Map > Teaching and Learning
ClassTech, Troubleshooting, Keyboard & Mouse
Troubleshooting steps for keyboard issues in general assignment classrooms.
If the keyboard or mouse is dead it needs to be replaced. A team lead should assign a student to take one out and replace it if possible. If the mouse/keyboard is in a doghouse or within the cabinet so that we cannot access it, escalate to the technicians and assign to Matt Sherer, noting that we cannot access the cabinet.
If the if the keyboard is putting in the wrong letters (e.g. you type ÃÂ¢Ã¢âÂ¬ÃÅQÃÂ¢Ã¢âÂ¬Ã¢âÂ¢ and get ÃÂ¢Ã¢âÂ¬ÃÅPÃÂ¢Ã¢âÂ¬Ã¢âÂ¢) then see below.
First keyboard is plugged in and if it is: