Borrowing Materials

The Library's policies and instructions regarding how to borrow materials are described on their website here: https://www.library.illinois.edu/borrowing/

For any inquiries about materials collected in the Main Stacks, reach out to Central Access Services by email at circlib@library.illinois.edu or by phone at 217-333-8400.

Borrowing requires a current i-card, so if yours is expired, you'll need to visit the Urbana ID Center. They can be reached by email at idcenter@illinois.edu, called on the phone at 217-244-0135, or found on the ground floor of the Illini Union Bookstore at 809 S. Wright St.

Connecting to Electronic Resources

Use of licensed online resources requires a connection to campus networks. Library websites will automatically detect this if you're using a device that is connected to IllinoisNet on campus, but connecting from off-campus will require the use of the University's VPN or the proxy service hosted by the Library. Information about using these tools to reach Library resources can be found on their website here: https://www.library.illinois.edu/geninfo/connecting-to-library-resources-from-off-campus/

Information about which types of account are configured to access electronic (online) resources is maintained here: https://www.library.illinois.edu/geninfo/policies/faq-accessentitlement/

Alumni, Affiliates, and Visitors

People without fully active University accounts, such as former students, may still qualify for a 'courtesy card' that can be used to access or borrow materials.

Technology Services cannot assist with courtesy cards, but more information about them can be found at the Library's website here: https://www.library.illinois.edu/borrowing/visitors-and-affiliates/

Contacting the Library, Getting Help

The Library maintains an Ask a Librarian help site: https://www.library.illinois.edu/ask-us/

This page has a live chat service, as well as email and phone contacts and links to pages of information for specific user groups. The librarians that answer will be able to assist with borrowing or accessing materials through the Library's wide variety of collections and sources.

If your University account is otherwise functioning as needed, but does not seem to be working with the Library services, you will be best served by contacting the Library.
If you are experiencing trouble signing in to other University websites besides the Library, contact the Technology Services Help Desk by email at consult@illinois.edu or by phone at 217-244-7000.