Four Winds Interactive Support Resources
Reference Link: https://fourwindsinteractive.force.com/
Four Winds Interactive (FWi) provides support through their FWi Community site. Note that a user account is required to use the community website: a login can be requested from their contact page: https://www.fourwindsinteractive.com/contact-support using your University of Illinois email address as your FWi login.
Documentation: Digital Signage Services at Illinois uses Content Manager and Content Player software from Four Winds Interactive (FWi). All documentation from Four Winds Interactive is provided through FWi Community which requires a separate login to use.
Support: If you would like assistance from the Digital Signage Service in contacting FWi, please send an email request to firstname.lastname@example.org
Contacting FWi directly is also a supported option. Support requests to FWi should be directed to their web-form https://www.fourwindsinteractive.com/contact-support or contact numbers: (720.259.5000 or 1.877.204.6679). As of April 2017 Four Winds Interactive will no longer accept direct email support requests via the support@fourwindsinteractive address.