Illinois Compass 2g, Problems connecting with Respondus

Occasionally users will experience issues connecting to Compass using Respondus even if they are sure they're typing their credentials in correctly. Below are some steps to take to resolve the problem.

1. Make sure Respondus is up to date:

2. Create a new profile to connect to Compass using pre-configured settings. See Illinois Compass 2g, Use Respondus to Retrieve Test Questions